Merchandise Order Refund Policy
- I acknowledge and agree to the following terms and conditions, which will apply if I select and pay for Weet-Bix Kids TRYathlon merchandise item(s) during registering my child/ward for the 2023/2024 Sanitarium Weet-Bix Kids TRYathlon event series in New Zealand:
- If participants purchase any event merchandise item(s) to be collected during EPPU or at the event and do not attend the event, or collect their items for any reason, participants shall not be entitled to a refund. They may however opt to have their merchandise shipped to them for $8.50, plus $2.00 per additional merchandise item. This can be arranged by contacting 0800 WEETBIX.
- We do not have to give a refund if participants change their mind about a purchase of any merchandise item(s), however, participants may receive a credit to exchange for other merchandise item(s) once their original purchase has been returned to the Weet-Bix TRYathlon merchandise address to SMC Events [Level 1 NZ Flower Trade Centre, 500 Mount Wellington Highway, Mt Wellington, Auckland, 1060]. Merchandise item(s) must be returned in the same condition in which they were received (tags must be attached and item(s) unused).
- If participants cancelling their Weet-Bix TRYathlon entry would like a
refund for merchandise that has already been shipped to them, a refund
for the merchandise item(s) (excluding shipping fees) will be provided once they have been returned to the Weet-Bix TRYathlon merchandise address in the same condition in which they were received (tags must be attached and item(s) unused). Any return shipping costs will be at the expense of the participant. - If the incorrect name for iron-on letters are sent due to a child being registered under an incorrect name, participants are entitled to replacement letters. They may opt to send their letters back to the Weet-Bix Kids TRYathlon merchandise address and pay a reduced shipping fee, OR collect the replacement letters from the merchandise tent at the event. Participants must bring their incorrect letters to the Merchandise Tent for exchange on the day of the event.
- If participants receive faulty item(s), provided they provide proof of damage to the item(s), a replacement item(s) will be sent to them free of charge once faulty item(s) have been returned to the Weet-Bix TRYathlon merchandise address.