Merchandise Order Refund Policy

MERCHANDISE ORDER REFUND POLICY

By selecting and purchasing Weet-Bix Kids TRYathlon merchandise during your child/ward’s  registration for the 2026/2027 Sanitarium Weet-Bix Kids TRYathlon Event in New Zealand,  you acknowledge and agree to the following: 

1. If participants purchase any event merchandise item(s) to be collected during Early  Pack Pick Up (EPPU) or at an event and do not attend the event, or collect their items  for any reason, participants shall not be entitled to a refund. The participant may  however opt to have their merchandise shipped to them for $8.50, plus $2.00 per  additional merchandise item. This can be arranged by contacting 0800 WEETBIX or  tryathlon@sanitarium.co.nz no later than 31st May 2027. 
2. Refunds are not available for change of mind however, you may be eligible for an  exchange or store credit if the merchandise is returned in accordance with this Policy.  Merchandise item(s) must be returned to SMC Events at 24e Morrin Road, Saint Johns, Auckland 1072 in the same condition in which it was received (tags must be  attached and item(s) unused). 
3. If participants cancelling their registration would like a refund for merchandise that has  already been shipped to them, a refund for the merchandise item(s) (excluding  shipping fees) will be provided once they have been returned to the Weet-Bix  TRYathlon merchandise address set out at 3 above, in the same condition in which  they were received (tags must be attached and item(s) unused). Any return shipping  costs will be at the expense of the participant. 
4. If the incorrect name for iron-on letters is sent due to a child being registered under an  incorrect name, participants are entitled to replacement letters. They may opt to send  their letters back to the Weet-Bix Kids TRYathlon merchandise address set out at 3  above and pay a reduced shipping fee OR collect the replacement letters from the  merchandise tent at the event. Participants must bring their incorrect letters to the  Merchandise Tent for exchange on the day of the event. 
5. If participants receive faulty item(s), provided they provide proof of damage of the  item(s), a replacement item(s) will be sent to them free of charge once faulty item(s)  have been returned to the Weet-Bix TRYathlon merchandise address set out at 3  above.