Event Cancellation Policy

Cancellation of Event by Sanitarium

  1. Refunds will only be issued strictly upon a FULL cancellation of a Sanitarium Weet-Bix Kids TRYathlon event.
  2. Upon the FULL cancellation of an event, Sanitarium will refund all registered participants to the credit card from which the registration fee was deducted. Refunds will take place within 2 weeks of the cancelled event date.
  3. School groups will be refunded via the payment method they used. By way of example, those who pay by credit card will receive the refund to that credit card & those who paid by cheque or direct credit will be refunded by cheque or direct debit.
  4. Refunds will be issued on the following basis:
    • If participants have opted and paid to have their TRYathlete Pack couriered to them:
      • Participants will be refunded their entry fee less $15.00 to cover the cost of the TRYathlete Pack. The postage and handling charge (additional to the entry fee) paid at time of registration will remain with Sanitarium; or
      • Participants can choose to participate in the virtual TRYathlon event for a fee of $20.00 to cover the cost of the TRYathlete Pack plus TRYathlon medal and other benefits. Participants will be refunded the balance of their entry fee. The postage and handling charge (additional to the entry fee) paid at time of registration will remain with Sanitarium.
    • If Participants have opted to pick up my TRYathlete Pack but they would like to purchase it:
      • Participants will be charged $15.00 + $7.50 postage and handling charge and the balance of their entry fee will be refunded; or
      • Participants can choose to participate in the virtual TRYathlon event for a fee of $20.00 + a $7.50 postage & handling charge. The balance of their entry fee will be refunded.
    • If the Participants TRYathlete Pack has not already been packed for sending and they do not wish to purchase or participate in the virtual TRYathlon event then they will be entitled to a full refund.

Cancellation of Registration by Participants

  1. If Participants decide to withdraw from the event, they must inform the Sanitarium Weet-Bix Kids TRYathlon™ Customer Services Team via email on tryathlon@sanitarium.co.nz.
  2. If Participants cancel their already completed registration for the Event, after the relevant stated online registration closing date, for any reason whatsoever, then no part of the entry fee will be refunded.
  3. If Participants registration is cancelled prior to the online registration closing date, then any entry fee paid at that time (less a $10.00 cancellation fee + $15.00 TRYathlete Pack fee) will be refunded.
  4. Participants understand that they can receive a reduced cancellation fee of $10 by returning their TRYathlete Pack to SMC Events [38 Mount Hobson Rd, Remuera, Auckland 1050]. In this instance, Participant must agree to notify the Customer Service Team of their decision during the withdrawal notice. To receive this reduced cancellation fee the TRYathlete Pack will need to be returned before refund is processed.